On October 28, 2009, Auto Auction Services Corp. (AASC)
hosted a focus group for the repossession industry, inviting recovery agency managers to give us their feedback about
how they run their businesses, and what they need to continue serving lending institutions and other clients
competitively. This candid feedback session occurred on the heels of a nationwide, recovery industry survey administered
by AASC in October. The goal of this fact-finding mission was to gain a fresh perspective on the challenges and goals
of repossession agencies.
The research was very successful, providing quantitative and qualitative insights from 100 repossession agencies of
all shapes, sizes and geographies. The attached report highlights key survey results, and actionable recommendations on
how to use them. Repossession agencies can use these findings to compare their businesses with their peers, and lending
institutions can gain new ideas on how to make the most of their relationships with agencies.
To see the full report, please fill out this short form, and click "submit."